Repairs and Service
Get your machine back up and running quickly with direct support from our engineering team. Most issues can be resolved remotely—no RMA required.
Ship-In Repair Process
1
Contact Us
Call or submit a service request. We'll help troubleshoot and determine if ship-in is needed.
2
Ship to Us
Pack your machine securely and ship to our Moorpark, CA facility with a completed repair form. No RMA required. Download the repair form below.
3
Diagnose & Quote
We evaluate the issue and provide a detailed repair quote before proceeding.
4
Repair & Return
Once approved, we complete repairs and return your machine within 1-2 weeks.
Service FAQ
What's your warranty policy?
All new Adams-Maxwell machines come with a 1-year warranty covering parts and labor. Extended warranty options are available at time of purchase. Warranty repairs are performed at no charge—you only pay shipping to our facility.
How much does ship-in repair cost?
We charge a flat-rate evaluation fee of $150, which is credited toward any repair work. After diagnosis, we provide a detailed quote before proceeding. You always know the cost before we begin repairs.
What's the typical repair turnaround time?
Most repairs are completed within 1-2 weeks from when we receive your machine. Complex repairs or those requiring special parts may take longer—we'll let you know upfront if that's the case.
Can I order replacement parts directly?
Yes, many common parts can be ordered directly. Contact our service team with your machine model and serial number, and we'll help identify the correct part and provide pricing. Most parts ship within 2-3 business days.
What's your return policy on repaired machines?
Repaired machines come with a 90-day warranty on the work performed. If the same issue recurs within that period, we'll repair it at no additional charge.